Online customer support is hard. Often, finding the right solution to a support request can be excruciating and time consuming. This results in poor customer experiences and low online sales conversion rates.
NESHA, our AI powered chatbot can guide your customers automatically through their online purchase, service and support experiences. We do this by seamlessly combining web chat, smart workflow, Natural Language Processing, Machine Learning and automation.
Transform your customers' online experiences through NESHA offering immediate online help, answering questions and intelligently guiding customers through their purchase, service or support experience.
NESHA can also integrate with intercom and escalate support requests to a human assistant seamlessly.
NESHA provides businesses with a quick and easy way to interact with, conduct transactions, answer questions and resolve issues of its customers using Artifical Intelligence powered Virtual Assistants.
NESHA learns from each customer interaction using Machine Learning, and learns to handle potentially all customer interactions on its own within a short amount of time!
NESHA uses sophisticated Natural Language Processing (NLP) to categorise and understand what information your customers need and helps resolve their issues easily and quickly.
NESHA operates in real time and proactively predicts customer intentions - offering specific help when it detects that a customer may need assistance. For example, a client has visited several mortgage pages and pauses on a specific page whereby NESHA can proactively engage the client.
Reduce your customer support requests
Make your site more engaging
Help your users find the right info quickly
Reduce bounce rate off from your site
Integrate with intercom and move from chatbot to a human assistant seamlessly
A happy customer = a happy you! NESHA helps your organisation work more efficiently by:
Hello! I am Nesha. How may I help you?